A: Because the Tri-ton has one speed, you can go as fast as your legs can pedal.
Q: Which Tri-ton would fit me best?
A: This depends on your weight, height, size, and color preference. Please check the Tri-ton products page for information on the specifications of each Tri-ton model.
Q: How do you steer a Tri-ton?
A: The Tri-ton has a rear steering mechanism with steering levers at your side.
Q: Where is the chain?
A: The Tri-ton does not have a chain.
Q: Can my special needs child ride the Tri-ton?
A: Maybe. To enjoy a Tri-ton safely, each rider needs a certain amount of hand/eye coordination and leg and arm strength.
Q: Will my grandmother be able to ride the Tri-ton?
A: The Tri-ton is excellent for seniors who meet the minimum physical requirements to ride the Tri-ton safely.
Q: Will I be able to transport my Tri-ton?
A: That depends on what you are using as the transport. Always adjust your frame to the first hole to make it space efficient during transportation.
Q: I would like to put my backpack onto the Tri-ton when I ride. How can I do that?
A: A backpack will attach easily to the recumbent seat of the Triton or you can purchase a Triton Basket or Mobo Bag from our accessories page. Make sure your backpack is installed safely to avoid accidents.
Q: Why is the Tri-ton too short for my legs?
A: Adjust the extendable steel frame.
Q: Where can I get accessories for the cruisers?
A: Asa Products carries a line of special accessories, including helmets, bottle holders, special light up LED pedals, fluid bottles, T-shirts, pedal straps, etc. All accessories carried by Asa are compatible with Triton brand bicycles, you may view our accessories here: http://www.asaproducts.com/category_s/129.htm
Q: Does the front wheel free spin?
A: Yes.
Safety Questions
Q: What type of surface should I NOT ride on?
A: You should not ride on surfaces that are not flat, dry and smooth. Never ride over jumps or off curbs. The Cruisers was not designed for this type of use.
Q: Can I ride the Tri-ton on the streets?
A: The Tri-ton should not be ridden in areas where cars or other moving vehicles may be.
Q: Will I tip over when I ride the Tri-ton?
A: While making a sharp turn, travel at a slower speed to avoid tipping over.
Q: The Tri-ton is low to the ground. Will cars be able to see me?
A: Always ride with the safety flag attached.
Q: Do I have to wear a helmet when I ride a Tri-ton?
A: It is suggested that Tri-ton riders always wear a helmet when riding. Check the laws that apply to safety helmets in your area, as a helmet may be required by law.
Parts and Assembly Questions
Q: Does the Tri-ton require assembly? If so, how hard is it and how much time will it take?
A: The Tri-ton does require assembly. It comes with an easy to use manual that includes step-by-step instructions. Full-color pictures are also included.
A: Our Cruisers are not designed to ride on gravel, sand, grass, slick or wet surfaces. In addition, never ride over jumps or off curbs. In addition, please avoid making sharp turns and spins on the Cruiser.
Q: Why are the wheels on the Triton angled a certain way?
A: For improved steering mechanism and to avoid the Cruiser from tipping over
Q: The tires deflate when I ride. What do I do?
A: Make sure there is enough air pressure in the tires. Make sure the tire valve is tight.
Q: The brakes are too loose/tight. How can I fix this?
A: There are several ways: by the hand lever and by the brake caliper. Call the Tri-ton Customer Care Department and a representative will be happy to assist you. You can also take your Tri-ton to a local bike repair shop.
Q: My pedal keeps falling off. What can I do?
A: Call the Tri-ton Customer Care Department and a representative will be happy to assist you.
Q: Where is the brake lever located?
A: The Tri-ton brake lever is located on the right handlebar, but can also be installed on the left handlebar.
Q: How do I know I am not over-pumping the tires?
A: Measure the tire pressure and follow the tire pressure requirements noted on the tires.
Q: The brake cable drags under the Tri-ton. How can I fix that?
A: The Tri-ton has a cable leveler located at the bottom of the bike. Make sure your cable runs between the leveler. This will stop your cable from dragging.
Q: How do I find replacement parts?
A: Contact the Tri-ton Customer Care Department to order replacement parts. You may email us at info@asaproducts.com or call our toll free number: 877-869-6451
Q: What are the benefits of the warranty?
A: The 30 day warranty means that if there is any manufacturer’s defect, the defective part will be replaced free of charge.
Q: What do I do if I have questions about service, assembly or making orders for the Triton or Triton Pro?
A: Customer service is open 9:00 AM - 4:30 PM, Pacific Standard Time, Monday through Friday. For a fast response, you can call our toll free number:877-869-6451or email can be sent to info@Asaproducts.com.
Shipping Questions
Q: How do I track my order?
A: Upon completion of your order, you will receive an email confirmation with the details of your purchase. Within 2-4 business days, you will receive a second email confirming that your order has been shipped. Tracking information will also be included in that follow up email, which will allow easy tracking of your package. For questions about tracking, please contact us and include your name and order number. For UPS shipments (tracking numbers that begin with "1Z"), call (800) 742-5877 or visit www.ups.com to track your order.
Q: How do I cancel my order?
A: If you wish to cancel your order prior to delivery, please contact us. Orders cancelled after they have been shipped will incur a restocking fee of 15% and the buyer will be responsible for all shipping charge incurred.
Returns Questions
Q: How do I return my order?
A: Please read the applicable return policy carefully before purchasing items.
Q: What if my order arrives damaged?
A: Triton brand products are well packaged to withstand damage during shipping. If an item looks damaged or parts are missing, please notify Asa as soon as possible. Every effort will be made to provide necessary replacement parts as quickly as possible at no additional cost. If you decide you do not want parts or a replacement unit, the item can be returned according to the return policy. If your item has a manufacturer defect, defective parts can be replaced. If you encounter any type of quality issue, please contact Asa and we will make every effort to resolve the issue.
Q: I would like a refund. How can I do that?
A: Your Tri-ton comes with a 7 day return policy and the product must be returned in the original box. If opened, a 15% re-stocking fee will apply.
Q: Do you have a Holiday Return Policy?
A: Returns will be accepted for products purchased in December as long as the Return is authorized by December 26.
QuestionsRegarding Asa Products, Inc.
Q: How can I stay updated on news about the Tri-ton?
A: Subscribe to our blog, Tri-ton Buzz. You can find Tri-ton Buzz on our website.
Q:
With a Doctors recommendation, can this product be covered using a medical
insurance?
A:
No, but with a Doctors recommendation this product is Tax Deductible
Q: What is the Tri-ton Fan Club?
A: You can gain many benefits and rewards by joining the Tri-ton fan club. Find Tri-ton on Facebook, YouTube, and Twitter by following the appropriate link on the left hand side of our home page.
Q: How can I become a Tri-ton dealer?
A: Please Contact us at (626) 855-0900 or sales@asaproducts.com for more information.
Q: Is Asa Products open during the Holidays?
A: We are closed on New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas Day. We also have shortened workdays on Christmas Eve and New Years Eve.
